Refund Policy

Last updated: July 4, 2026

This Policy applies to OfflineLegal.com monthly subscriptions, billed in euros (EUR): Professional (149 EUR / PC / month) and Litigation (299 EUR / PC / month). Each purchase covers one license on one PC. Mandatory consumer rights in your country always control where they give you stronger protection.

Monthly subscriptions

Plans are billed monthly and renew automatically until you cancel. You can cancel at any time through the payment provider or the support channel on your receipt. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for. We do not generally pro-rate or refund the current month once analysis features have been used, except where law requires it.

Before you use paid features

If you bought the wrong plan and have not yet activated the license or used paid features (analysis, comparison, long-document analysis, or document chat), request a refund through the payment provider or the support contact on your receipt. Unless checkout states otherwise, request within 14 days of purchase.

After digital delivery starts

Once your license is activated and paid features are used, the current period is generally non-refundable because digital delivery has started. Exceptions may be made where required by law, where a duplicate charge occurred, or where OfflineLegal.com cannot be made to run after reasonable support steps on a compatible Windows computer.

Wrong plan

If you bought Professional but need Court Audio (local hearing transcription and contradiction detection), upgrade to Litigation. If you bought Litigation but only need document analysis without audio, contact support quickly — we may be able to switch plans on your next billing cycle. If you bought the wrong plan by mistake and have not yet used paid features, contact support so the seller can refund, cancel, or credit the purchase where possible. There is no monthly page limit on either plan.

Taxes and fees

Taxes, VAT, payment processor fees, currency conversion costs, and bank charges are refunded only where the payment provider supports it and the law requires or permits it. Some fees may be non-refundable.

Chargebacks

Please contact support before starting a chargeback so we can resolve activation, duplicate-payment, wrong-plan, or compatibility issues directly. Fraudulent or abusive chargebacks may lead to license suspension.

How to request a refund

Use the contact email, refund form, or payment-provider support link shown on your receipt or checkout page. Include your purchase email, order reference, plan purchased, and a short explanation of the issue.